FAQs

USRX Product Information

If I have dark marks and acne, do I use the Clear Skin Cleansing Bar or the Even Tone Cleansing Bar? If you have dark marks, suffer from acne and have oily skin, use the Clear Skin Cleansing Bar. If you don’t suffer from oily skin or acne but have discolorations or want a brighter, more even toned complexion, use the Even Tone Cleansing Bar. It is important to remember that all 3 of our cleansing bars help with acne and discoloration so the bar needs to be chosen based on skin type. For example, someone with dry skin and acne/discoloration would pick the Dry Skin Cleansing Bar.

Is the Dry Skin Cleansing Bar really the best thing for my dry skin? Our ultra-moisturizing Dry Skin Cleansing Bar helps to relieve all types of dry, rough skin conditions, including eczema, psoriasis and hyper keratinized skin. It’s soothing, hydrating ingredients such as Lavender and Fennel oil promote cell regeneration and stimulates estrogen receptors which help to maintain firm skin tone. It’s even gentle enough for daily use.

What is the best cleanser for my acned skin? Using our Clear Skin Cleansing Bar every a.m. and p.m. is what we recommend as the ultimate cleanser for acned or break-out prone skin. This product along with our acne treatment products found here will leave your skin calm and clear.

I have acne but my skin is dry. What cleanser should I use? The Dry Skin Cleansing has mildly antiseptic, soothing hydrating ingredients that make it gentle enough for daily use by anyone with dry skin. It is excellent for dry skin and acne prone skin/clogged pores. This cleansing bar works well with our Clear Complexion Acne Serum to further prevent breakouts and fight inflammation or cystic acne. Make sure to also use an SPF for sun protection and a night time moisturizer like the Hydrabalance.

What do the Clear and Smooth Retexturing Pads do? Clear and Smooth Retexturing Pads offer advanced exfoliation and age fighting benefits for rough skin texture, acne, and skin with large pores. These pads also offer maximum strength correction in sweeping away pore-clogging oils, blackheads and whiteheads, and helps prevent future breakouts. They are ideal for rough skin texture, acne, larger pores, and acne-prone skin types.

What products are best for controlling oil or acne and breakouts? Cleanse with the Clear Skin Cleansing Bar morning and evening. After cleansing in the morning, follow with the Clarifying Gly Sal Pads 5% or 10% and then the Derm Shield All Skin Sun Protection Daily Moisturizer SPF 30. At night, cleanse again with the Clear Skin Cleansing Bar and then apply the Clear Complexion Acne Serum. These products control oil and have astringent antibacterial fighting properties to help erase pimples.

What does retinol do for my skin? Retinol is important for correcting any skin condition other than eczema and hypersensitive skin. It controls acne, reduces sun damage, helps to minimize fine lines, and fades dark marks. Retinol also promotes skin cell regeneration and increases collagen production.

I have pitted acne scars, do any of your products help with that? Yes, our products can help pitted acne scarring to a certain degree. However, this type of scarring can be one of the most difficult to treat and in most cases, topical treatment is not enough. When our products are paired with skin care treatments such as micro needling, that is when best results can be achieved. The best products for pitted acne scarring that we carry would be the Clear and Smooth Retexturing Pads, the TCA Medi Peel, The Derm Renew Retinol Complex and our Hydrafirm Serum to boost collagen levels.

Do you offer a Hydroquinone-free skin brightening serum? Yes. Our Super C Brightening Serum offers a potent and soothing combination of hydroquinone-free skin brighteners, exfoliants and natural antioxidants such as ascorbic acid (Vitamin C), arbutin and kojic acid. This serum should be used morning and evening for best results.

What corrective product should I use to treat my uneven skin tone? We offer several tone correcting products from our Even Tone Cleansing Bar to our Even Tone Creams. It’s important to use a whole system of products to help correct uneven skin tone. Check out our products for uneven skin tone. The result is clearer, brighter, even-toned, firmer skin. Begin with the Even Tone Cleansing Bar, followed by the Super C Brightening Serum and an SPF. At night use the Even Tone Cleansing Bar and the Even Tone Night Treatment.

How do I get rid of the dark circles under my eyes? Our Vitaleyez-C Serum dual-action dark circle treatment is perfect for getting rid of dark under eye circles! Vitaleyez-C contains a combination of brighteners, peptides and flavonoids that target periorbital dark circles. A powerful combination of pigment-lightening ingredients such as kojic acid, ester, arbutin, Vitamin C and E, and green tea work in synergy to brighten under-eye skin.

Is there a daytime serum I can use to minimize the appearance of fine lines and wrinkles? Yes! The HydraFirm serum is a unique hyaluronic acid-based gel designed to increase collagen and elastin production, improve firmness and hydration, and reduce blotchiness and appearance of fine lines and wrinkles. Palmitoyl oligopeptide and Palmitoyl tetrapeptide-7, are short-chain amino acids that mimic fragments of human collagen, and are known to reduce the appearance of fine lines and wrinkles. The HydraFirm is ideal for use under make-up, sunscreen or moisturizer, or as a light-weight moisturizer for combination or acne-prone skin. It can be used 2x daily and on the eyelids. The Super C Brightening Serum also helps to produce collagen and firm the skin.

My skin is oily in some areas and dry in others. What’s the best daytime moisturizer for me? For your combination skin type our Derm Shield All Skin Sun Protection Daily Moisturizer SPF 30 is a broad-spectrum sunscreen containing natural micronized titanium dioxide and zinc oxides. It is an excellent daily SPF moisturizer for someone with a combination skin type because of its slight mattifying properties and non-pore clogging formula. For people who tend to have dry skin more, we recommend also using the Hydrabalance moisturizer.

Do I need to use an SPF in the winter or if it’s cloudy out? Yes, a sunblock must be applied every morning as the final step in any skin care regimen. Many people think they don’t need sunscreen on overcast days or for brief stints in the sun, but for the ultraviolet rays that damage your skin, a little cloud cover means nothing. UV light penetrates clouds with ease, so you need protection even on cloudy days.

I know I need a nighttime moisturizer, but I don’t want to apply a rich cream on my combination skin type. What do you recommend? The HydraFirm Serum(link to product page) is a great nighttime moisturizer for oily and acne prone skin. Highly effective and oil-free, the  HydraFirm Serum helps repair environmental damage, increase collagen and elastin production, improve firmness and hydration, reduces blotchiness and appearance of fine lines and wrinkles. Helps to heal inflamed red cystic acne and is an excellent hydrator for oily skin types that don't like a cream moisturizer.  

What moisturizer is recommended for eczema?The Aloe Cort Calming Cream relieves tightness, reduces flaking, peeling and redness due to eczema. This soothing aloe based product with Hydrocortisone is designed to relieve the pain and itching of dry, irritated skin. Calms inflammation, hydrates, and prevents moisture loss. It is excellent for eczema prone as well as sunburned skin. Do not use for more than 10 days in a row.

Do you offer an anti-aging body lotion or cream? Yes, our Skin Renewal Lotion is a high potency 15% glycolic acid anti-aging cream which exfoliates skin, revealing brighter, smoother more youthful looking skin. It also treats Keratosis Pilaris.

Do you offer Body care products for uneven skin tone, scarring, or sun damaged skin? Yes, our Skin Renewal Lotion is a high potency 15% glycolic acid anti-aging treatment which exfoliates skin, revealing brighter, smoother more youthful looking skin. We also suggest using our Even Tone Cleansing Bar and Even Tone Night Treatment on the body. If it’s a body part that gets exposed to sun you should use the Derm Shield All Skin Sun Protection Daily Moisturizer SPF 30 every morning.

What ingredients are in the Even Tone Support Supplements and what do they do? These supplements contain Glutathione 1000mg, Vitamin C 500mg, and other key ingredients such as a super blend of natural super antioxidants and amino acids. These ingredients help inhibit melanin synthesis and restore skin damage caused by UVA/UVB radiation, not only for a beautiful, healthy, and youthful skin, but a healthier body as well. Also, improves the appearance of uneven skin tone and helps to restore sun-damaged or hyper pigmentated skin.

What are the benefits of Glutathione and Vitamin C? Glutathione and Vitamin C aid in discoloration by regulating melanin levels and prevents oxidative stress that leads to hyper-pigmentation and aging. With the constant exposure to airborne pollutants, radiation from electronics, heavy metals from fillings or foods, the glutathione levels in most people are deficient. This is the reason for most disease and illness.
Glutathione also acts as a powerful antioxidant and cleanses the liver of chemicals, hormones and pollutants, while Vitamin C works to improve the appearance of uneven skin tone and helps to restore sun-damaged or hyper pigmentated skin.

Are these supplements good for darker skin tones? Yes! Glutathione and Vitamin C are used for all skin tones and are designed to target the appearance of dark marks and uneven skin tone. They are not designed to bleach the skin.

How often should I take the supplements? Take 2 capsules before meal or as directed by a healthcare professional.

Can I take the supplements while using other topical products? Yes! We encourage taking the Eventone Support Supplements in conjunction with an effective at home skin care regimen to provide full results.

Can I take the supplements while pregnant or nursing? We currently do not recommend taking these supplements while pregnant or nursing. We strongly advise that you consult with your doctor regarding any type of topical products or medications.

Other Product Questions

Why was USRx developed? USRx was developed by trained/experienced Rachel Roff, a medical aesthetician. At her highly successful medical spa, she noticed that many men and women with darker skin tones had unique skin concerns that the average skin care line was not effectively addressing. Her passion to develop products that work was undeniable, and today, Rachel and her team of melanin experts at USRx have a full line of corrective skin care products. You can shop them HERE.

I'm on the acne regimen but my face keeps breaking out, why? Although our high-performance acne treatment products will help to control breakouts, they cannot get inside your body and completely stop breakouts. Remember that acne can be caused by hormonal fluctuations, stress, chronic illness and outside influences such as improper diet, smoking and certain medications.

Since I started the products I’ve been getting more breakouts. Is that normal? Yes, that is normal. Many of our products contain exfoliants such as retinol, glycolic acid, salicylic acid, lactic acid, etc. These types of ingredients can help create a clearer complexion, unclog pores, and renew skin's texture, but sometimes this heavy exfoliation can cause a "purging phase" initially, where more breakouts occur. In other words, your skin is releasing toxins from underneath the surface and it may get worse before it gets better. This “purging phase” can last anywhere from 2-6 weeks typically.

The products are making my skin dry and flakey; does that mean they are too strong? No not necessarily. Urban Skin Rx products containing retinol or other acids can cause dryness, flaking of the skin, and/or sensitivity/irritation within the first 2-3 weeks. We recommend starting with an application every other night for these types of corrective products. As your skin becomes used to the ingredients you may proceed to nightly use.

Is hydroquinone safe? Yes! There is an abundance of research that shows hydroquinone is safe and effective for lightening dark marks and hyperpigmentation. Hydroquinone works by inhibiting melanin production to correct and lighten dark marks, freckles, melasma and sun damage. When used as recommended and in alternation with other natural skin lightens such as kojic acid and arbutin, hydroquinone is very effective.

Are parabens safe? Yes. The FDA found that parabens are safe for use in cosmetics, and it also says that, based on the weight of all the current scientific evidence, there is no reason for consumers to be concerned about the use of products containing parabens. Parabens are naturally occurring chemicals produced by vegetables and fruits. In other words, there is no need to avoid cosmetic products containing parabens.

Do I need a complete regiment to see results? Not necessarily. It is very possible to see results with just 1-2 products. However, best results are seen when a whole regimen of 4-5 products is used consistently morning and night. This would include a cleanser, a treatment pad/serum, a sunblock, correction cream and a night time moisturizer or weekly scrub.

How often should I use a mask? We usually recommend using a face mask at least once a week. However it can depend on what type of mask it is and what other products you are using at the time. If it is a hydrating or healing mask like our Purifying Pumpkin Pore Mask, we recommend 2-3 times a week for usage. If it is a more exfoliating scrub, we typically recommend 1-2 times a week.

Can I get facial treatments while using the products? Yes you can. Best results are usually seen when combining topical skin care products with facial treatments. Always consult with your physician or medical esthetician first to make sure you are following the proper instructions.

How can I keep my sponges clean? The sponges can be washed with laundry in a washing machine and reused. We recommend washing them with towels and letting them air dry. It is also important to let the sponge air dry after each use and not leave it inside the cleansing jar. We sell additional sponges on our website here.

Ordering and Shipping Information

How do I track my order? Tracking information is sent to the customer’s email that the customer provides on the order. This email is sent once the order ships out. If you have questions or concerns, please contact us at: 704-971-9191 or email custservice@urbanskinrx.com

How do I redeem gift cards? Once you purchase a gift card from our website, the gift card will be delivered by email with instructions on how to redeem at checkout. If you have questions or concerns, please contact us at: 704-971-9191 or email custservice@urbanskinrx.com

Do you ship overseas? Yes! We currently ship worldwide to over 240 countries. International orders are shipped via FedEx and delivery can take up to 1-2 weeks. Please visit our website here for further information on international shipping.

How do I cancel or change my order? If you wish to cancel or modify your order after you have submitted an order through our website, please contact us ASAP at: 704-971-9191 or email custservice@urbanskinrx.com. Please note that if you contact us after we have shipped your order; any cancelation or modification will need to follow our return process.

How do I know what is right for my skin? Urban Skin Rx offers safe and effective clinical products that incorporate performance based ingredients to deliver superior results regardless of the current condition or tone of your skin. It is important that you choose the correct products that best fit your skin type/concerns. We suggest taking our Skin Care Quiz on our website to determine which products are best for your skin type. Also, check out the “Expert Advice” tab located in the top navigation menu and use the “Shop” tab to browse by skin concern and product categories. If you wish to speak to a skin care expert, you may live chat us or contact us at: 704-971-9191 or email custservice@urbanskinrx.com.

What is the Beauty on a Budget Rewards Program? This is a rewards program from Urban Skin Rx that is designed to reward customers with points that translate into dollar amounts for your online purchases. The more points you earn, the more discounts you can receive. It is our gift to you! To learn more, click here.

How do I refer a friend with the rewards program? Once you have signed up for an account you can refer friends to earn more points by sending them a link via Facebook, Twitter, or email. You will receive a set amount of points and the referred friend will get a percentage off discount when they use the exact link that was sent to make their purchase. If you have questions or concerns, please contact us at: 704-971-9191 or email custservice@urbanskinrx.com.

How do I check my rewards points? Log onto our website and click on the BOB Rewards tab located in the bottom left hand corner. From there you can login and view your rewards.

How long does shipping and delivery take? All orders are processed within 48-72 hours. Domestic orders are shipped 2 business day Priority USPS. International orders are shipped Fed Ex and can take 1-2 weeks.

I never received my order. What now? Please email us at custservice@urbanskinrx.com with the following information: First name, last name and order number or call us at: 704-971-9191.

Do your products ever go on sale? Sometimes! Sign up for our newsletter here to be notified when we have specials, heat about new products and get expert skin advice straight to your inbox.

Return Information

How do I exchange a product? If you wish to exchange a product, we ask that you read our return policy page here for exact details and email us at custservice@urbanskinrx.com with the following information: Name, order number, product to be exchanged and reason. After an email is received and is determined eligible for an exchange, the products can be returned for a credit towards another product or exchanged for a different product. Once the returned product is received, the substitute product will be shipped. Please note that if the exchange exceeds the initial retail price, the customer will pay the difference with a valid credit card.

Can I return something I purchased for a refund? All sales are final. We do not provide cash or credit refunds. More information can be found here on our return policy page.

Contact Information

How do I sign up for the newsletter? Enter your email address in one of the following places: The pop up box when you first visit our website, the newsletter box towards the bottom of the home page, or click on the register tab located in the top right corner of the home page. If you have any difficulty, please contact us at: 704-971-9191 or email custservice@urbanskinrx.com.

How do I discuss press opportunities with Urban Skin Rx? If you would like to discuss press or marketing opportunities please contact:

First and Last PR
Stephanie Scott
Stephanie@firstandlastpr.com
201.569.2080

How do I find more information about distributing Urban Skin Rx products? If you are interested in retailing or distribution opportunities, please email lindsey@urbanskinrx.com and include your name, your company, business opportunity, website and any other useful information.

Who do I contact if I want to make an appointment at your medical spa? If you would like to make an appointment at our medical spa in Charlotte NC, please visit the Urban Skin Solutions website here or call 704-971-9191.

Flawless Complexion Dark Spot and Breakout Control Package

Smoothes rough texture

fades discoloration

Controls breakout prone skin

only $ 149