Return Policy

Online Purchase Return Policy

All sales are final.

In the event of an adverse reaction we must be contacted via email with a before AND after picture within 14 days of the products being received. Confirmation date of package delivery is verified through package tracking. 

After email is received and reviewed, the products can be shipped back to us at the customer's expense for a full credit towards another product or exchanged for a different product. Returned products must be received by Urban Skin Rx before any new product is shipped out or any credit is given. 

No cash or credit card refunds.  

We have products for every skin type so if something is not working for you, we encourage you to try another product to better suit your needs.

Any products purchased from another retailer or distributor can only be returned or exchanged through them. Please note that the return policy may vary with each distributor of Urban Skin Rx and we are not responsible for products purchased through them. 

Adverse Reactions

Urban Skin Rx will not be held liable for any adverse reactions. If a reaction occurs, please contact your physician immediately.

If you believe you have experienced an adverse reaction to one of our products, please contact us with your before and after picture at

Limitation of Liability

Urban Skin Rx shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site, interpretation or misinterpretation of product benefits or the performance of the products, even if Urban Skin Rx has been advised of the possibility of such damages. 

Product Return Process

E-mail our Customer Service team at with the order number provided on the packing slip and any necessary pictures. 

Once reviewed and approved, carefully re-pack the product with your packing slip, email address, reason for return and return it to us through USPS to the address below:

Urban Skin Rx
2424 West Mallard Creek Church Road, Suite G
Charlotte, NC 28262

All inquiries regarding your order should be directed to: