Shipping Policies

Free Shipping

Free Ground Shipping on all domestic orders of $50 or more! (US States Only)

2-3 Day Shipping

FedEx Expedited Shipping is $11.99

Free International Shipping

Free International Shipping on orders of $149 or more, use Code: FREEWORLDWIDE

Questions

If you have questions about shipping, contact customer support via Live Chat

Our luxury, professional-strength skincare collection. These high-performance formulas were initially created by Rachel Roff, our founder and medical aesthetician, to use on patients at her medspa during professional treatments. This specific collection from Urban Skin Rx delivers blends of our highest levels of active ingredients formulated to address the most common concerns of diverse skin tones. Pro Strength by Urban Skin Rx is sold exclusively through our website (www.urbanskinrx.com) and other professional medspas around the world.

Award-winning clinical skin care for diverse skin tones
FREE SHIPPING on U.S. orders $50+ and Int’l orders $149+   Learn More

Website Terms & Conditions

Last Updated Date: March 31, 2020

1. INTRODUCTION

In these Website Terms and Conditions (these “Terms”) references to “Urban Skin Rx,” “we,” “us” or “our” means USRx LLC, d/b/a Urban Skin Rx® and references to “you” or “your” means the person accessing and using the https://urbanskinrx.com website, including our blogs and community forums (collectively, the “Website”) and/or ordering products that we make available to you via the Website (collectively, the “Services”).

You must be at least 18 years old (or the age of majority in your jurisdiction, if older) in order to make a purchase on the Website. If you are not 18 years old (or the age of majority in your jurisdiction) then you must not make a purchase on the Website.

By accessing or using the Services, you acknowledge that you have read, understand and agree to be bound to these Terms. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU MAY NOT USE THE SERVICES.

2. PRIVACY POLICY

Review our Privacy Policy for details about how we collect and use your personal information.

3. Rx REWARDS PROGRAM & AUTO SHIP PROGRAM

Review our Rx Rewards Program for details about our customer rewards program. Review our Auto Ship Program for details about Urban Skin Rx® Auto Shipment.

4. USE OF PRODUCTS AND THE SERVICES

The products, and any samples thereof, that we make available to you and the Services are for your personal or professional and lawful use only. You may not sell or resell any of the products, or samples thereof, you purchase or otherwise receive from us.

5. PURCHASE, SHIPPING AND RETURNS

SHIPPING POLICY

Processing times. Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 1-2 business days. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a separate email with tracking information when the order has shipped. During sales and in rare instances, we can experience backlogs at our warehouse that result in shipping delays of up to one week.

Domestic and expedited shipping costs. Standard Domestic Orders (U.S., including Alaska, Hawaii, and U.S. Territories) are shipped USPS or FedEx and are shipped to addresses within the United States (including Alaska, Hawaii and U.S. Territories). You will have several shipping options to choose from at check-out.

  • Urban Skin Rx® offers free USPS Economy shipping for Domestic Orders over $50.
  • $4.99 USPS Economy shipping - We will send the tracking number to the email address you provide in your order. However once items are shipped from our location and tracking number is provided, Urban Skin Rx® is no longer responsible for your order. Items in your order will not be refunded or replaced if shipment is damaged or does not end up in buyer's possession.
  • $9.99 FedEx Ground shipping - We will send the tracking number to the email address you provide in your order. However once items are shipped from our location and tracking number is provided, Urban Skin Rx® is no longer responsible for your order. Please allow 1-2 days of processing time in addition to the 3-5 day delivery time.
  • $11.99 FedEx 2-day shipping - We will send the tracking number to the email address you provide in your order. However once items are shipped from our location and tracking number is provided, Urban Skin Rx® is no longer responsible for your order. Please allow 1-2 days of processing time in addition to the 2 business day delivery time. Saturday delivery is available with this option.
  • $24.99 Overnight Expedited Domestic - Orders are shipped via FedEx for next day delivery by 4:30PM ET and are shipped to addresses within the United States (not including Alaska, Hawaii, U.S. Territories and PO Boxes). Orders must be placed by 1:30PM ET in order to arrive the next business day. These orders will be trackable by FedEx. Orders placed on Saturday, Sunday or public holidays will be processed on the following Monday or the next working business day. Order placed on Friday by 1:30PM ET will be processed for Monday delivery.

International shipping costs and information. All international orders are shipped Monday through Friday. The shipping cost for international orders is $24.99. Processing time is approximately 48-72 hours. Once orders are processed, shipping can take up to 1-2 weeks (shipments to Canada have a 2-3 day shipping time after order is processed). International packages require signature upon delivery. Orders shipped outside the United States may be subject to customs inspection and/or customs fees, taxes and duties. Urban Skin Rx® is not responsible for these actions or reimbursement of any customs fees or taxes. The international recipient is responsible for all customs fees, taxes, and brokerage charges. Refused packages will not be refunded. We can provide registered tracking information. Please note that FedEx does not ship to PO Boxes. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order. If you have any questions regarding shipping policies or tracking your shipment, please email support@urbanskinrx.com.

RETURN POLICY

Online purchase return policy. Your satisfaction is important to us. If you are not happy with your products, please first call our Customer Experience Team at (980) 221-1200. They would be more than happy to provide you with a customized routine and product recommendations based on your skin type and concerns. Everyone's skin is different and skincare is not a one-size or product suits all. There is a lot of trial and error when finding what works best for you. Whatever you choose to do, Urban Skin Rx® stands behind our products with a 30-day money-back guarantee on all products purchased directly from the Website with the exception of our travel kits, mini kits, and our Urban Skin Rx Beauty Box - which are final sale. Products, with the exception of final sale items, may be returned for a refund within 30 days of delivery by the courier to the shipping address. When returning products, please include the full name associated with the order, order and/or reference number, and products to be returned or exchanged (if any). Urban Skin Rx® does not provide return shipping labels; products will be shipped back to us at the customer’s expense. Return/exchange shipping costs will not be refunded. Once we receive the returned/exchanged package, a Customer Experience Representative will reach out to you within 24 - 48 hours via email regarding all refund and store credit procedures, subject to compliance with our return policy. Please note that tracking on returns is not always accurate as all packages are delivered to the Urban Skin Rx® mailbox. This is checked daily and delivered to our returns department. Returned merchandise received without the full name associated with the purchase, order and/or reference number will not be automatically refunded. If you are receiving a refund, please allow 3-5 business days for the funds to post to your account. Some refunds may take up to 10 days depending on your financial institution's refund policy. Urban Skin Rx® is not responsible for return postage, cost of insurance, or lost or undeliverable items. For any questions or concerns please contact us.

Send all return packages to:
Urban Skin Rx Returns
8604 Cliff Cameron Drive, Suite 175
Charlotte, NC 28269

6. RELIANCE ON INFORMATION

The information presented on or through the Website is made available solely for your general information purposes. We do not warrant the accuracy, completeness or usefulness of this information, including, without limitation, any product descriptions or colors. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance on such information by you or any other Website visitor, or by anyone who is informed of any such information. The Website includes content provided by third parties, including materials provided by other users and users of our products and services. Any statements or opinions expressed in these materials, and all articles and comments and responses to such articles and other content, other than content provided by us, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect our opinion. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by third parties. The Website may contain typographical errors or inaccuracies, or information may not be complete or up-to-date.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice to you. We reserve the right to cancel or refuse to accept any order placed based on inaccurate pricing or availability information.

7. LIMITED LICENSE TO THE WEBSITE

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, and nontransferable license to access and use the content and services made available in or otherwise accessible through the Services. If you make any other use of the Services, except as otherwise provided above, you may violate copyright and other laws of the United States, and other countries, as well as applicable state laws and may be subject to liability for such unauthorized use.

You may not (a) decompile, disassemble, or reverse engineer the Services or any portion thereof; (b) attempt to gain unauthorized access to the Services, any portion thereof, including content accessible via the Services, or any other system or platform through the Services; (c) use any automatic device, program, algorithm, or methodology, or engage in harvesting of email addresses or other personal information, unsolicited emailing, phone calling or mailings, spoofing, flooding, overloading, spidering, screen scraping, database scraping, or any similar or equivalent manual process to access, acquire, copy or monitor any portion of the Services or any content on the Services; or (d) reverse look up, trace or seek to trace any information on any other user of or visitor to the Services to its source. You agree that you will not use the Services in any manner that could damage, disable, overburden or impair the Services or interfere with any other party’s use and enjoyment of the Services. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Services. You will not use the Services to violate any applicable law, rule or regulation and you will not encourage or enable others to violate any applicable law, rule or regulation.

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advance of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part. The Website may provide certain social media features that enable you to link from your own or certain third-party websites to certain content on the Website or cause limited portions of content on the Website to be displayed or appear on your own or certain third-party websites. You may use these features solely as provided by us and solely with respect to the content they are displayed with. We may disable any or all social media features and any links at any time without notice in our discretion.

8. INTELLECTUAL PROPERTY

The Services and all content and materials on the Services, including, without limitation, all graphics, interfaces, features, functions, text, button icons, data compilations, software, code and materials thereon, the “look and feel,” selection and arrangement, design and organization of the Services, trademarks and logos, audio and video clips, are owned by, or licensed to, us. We and our licensors and service providers reserve and shall retain the entire right, title, and interest in and to the Services, including, without limitation, all copyrights, trademarks, and other intellectual property rights therein or relating thereto, except as expressly granted to you in these Terms. You shall not (a) remove, delete, alter, or obscure any trademarks or any notices of copyright, trademark, patent or other intellectual property or proprietary rights from the Services, including any copy thereof; or (b) rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer or otherwise make available the Services, or any features or functionality of the Services, to any third party for any reason, including, without limitation, by making the Services available on a network where it is capable of being accessed by more than one device at a time.

9. YOUR ACCOUNT

You may choose to set up an account with us. When you create an account with us, you represent to us that the information you provide us is truthful, accurate, complete, current and otherwise in compliance with these Terms at all times. Submission of false, misleading, inaccurate, incomplete, obsolete, or other information prohibited under these Terms may result in immediate termination of your account on the Services. You are responsible for maintaining the confidentiality of your account information, including, without limitation, your account password and restricting access to your account. You are responsible for any and all activities that occur under your account, including, without limitation, any activity that occurs as a result of your failure to keep secure and maintain the confidentiality of your account. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. You may not use anyone else’s password or account at any time on the Services. We will not be responsible or liable for any loss or damage arising from your failure to comply with these requirements and you may be held liable for any losses incurred by us or for any other user of the Services if your failure to keep your account information secure and confidential results in someone else’s use of your account or account information.

We may terminate or suspend your account and bar access to the Services immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including, without limitation, a breach of these Terms or our Privacy Policy or any other policy or terms between you and us. If you wish to terminate your account, you may discontinue using the Services. All provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, IP ownership, warranty disclaimers, indemnity and limitations of liability.

10. FEEDBACK

We welcome your feedback, testimonials, comments, ideas and reviews about the Services (“Feedback”). Unless specifically otherwise stated, you agree that by submitting Feedback to us, (a) such Feedback shall be deemed to be non-confidential, and (b) you grant to us, our successors, affiliates, representatives and agents a perpetual, royalty-free, fully paid-up, irrevocable, transferable, worldwide right and license to use, transmit, copy, reproduce, publicly display or perform, create derivative works of, or otherwise use such Feedback, without compensation, acknowledgement or notice to you. You also represent and warrant to us that you have the necessary permissions and rights to provide such Feedback to us.

11. COPYRIGHT

If you believe your copyright or other intellectual property or privacy right has been violated by content accessible via the Services, please contact us by email at support@urbanskinrx.com.

12. LINKS TO THIRD PARTY WEBSITES

The Website may contain links to other sites or resources provided by third parties, and these links are provided for your convenience only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you access any of the third-party websites linked to the Website, you do so at your own risk and subject to the terms and conditions of use for such websites.

13. ADVERSE REACTIONS

Urban Skin Rx® will not be held liable for any adverse reactions to any products. If a reaction occurs, please contact your physician immediately. If you believe you have experienced an adverse reaction to one of our products, please contact us with your before and after picture at support@urbanskinrx.com.

14. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY MATERIALS, INFORMATION, CONTENT, FUNCTIONS, PRODUCTS, TEXT, GRAPHICS AND LINKS THEREON, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, NON-INTERFERENCE, DATA ACCURACY, SYSTEM INTEGRATION, AND WARRANTIES ARISING FROM TRADE USAGE, COURSE OF DEALING OR COURSE OF PERFORMANCE.

WE DO NOT WARRANT THAT (A) THE SERVICES WILL FUNCTION UNINTERRUPTED, SECURELY OR BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY ERRORS OR DEFECTS WILL BE CORRECTED; (C) THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS. WE DO NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF CONTENT ON THE SERVICES OR WITH RESPECT TO ITS COMPLETENESS, ACCURACY, TRUTHFULNESS, AVAILABILITY, ADEQUACY, USEFULNESS, TIMELINESS, SECURITY, RELIABILITY OR OTHERWISE. IF YOU ARE DISSATISFIED WITH THE SERVICES, YOUR SOLE REMEDY IS TO DISCONTINUE USING THE SERVICES. YOU AGREE THAT WE, IN OUR SOLE DISCRETION, MAY IMMEDIATELY TERMINATE YOUR ACCESS TO THE SERVICES AT ANY TIME, FOR ANY REASON. YOU AGREE THAT WE WILL NOT BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY TERMINATION OF YOUR ACCESS TO THE SERVICES OR DELETION OF YOUR ACCOUNT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR LIMITATIONS ON IMPLIED WARRANTIES OR THE LIMITATIONS ON THE APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO SOME OR ALL OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE OR OUR RESPECTIVE LICENSORS OR SERVICE PROVIDERS, HAVE ANY LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF OR INABILITY TO USE ANY OF OUR PRODUCTS OR THE SERVICES FOR: (a) PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOST PROFITS, COST OF SUBSTITUTE GOODS OR SERVICES, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES; OR (b) DIRECT DAMAGES IN AMOUNTS THAT IN THE AGGREGATE EXCEED ONE HUNDRED DOLLARS ($100.00). THE FOREGOING LIMITATIONS WILL APPLY WHETHER SUCH DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE), OR OTHERWISE AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT ANY CLAIM OR CAUSE OF ACTION RELATED TO THE SERVICES AND/OR THESE TERMS MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE OR BE FOREVER BARRED. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY SO SOME OR ALL OF THE ABOVE LIMITATIONS OF LIABILITY MAY NOT APPLY TO YOU.

15. INDEMNIFICATION

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS US, OUR LICENSORS, AND OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, AND ASSIGNS, AS WELL AS OTHER USERS OF THE SERVICES, FROM AND AGAINST ANY AND ALL LOSSES, DAMAGES, LIABILITIES, DEFICIENCIES, CLAIMS, ACTIONS, JUDGMENTS, SETTLEMENTS, INTERESTS, AWARDS, PENALTIES, FINES, COSTS, OR EXPENSES OF WHATEVER KIND, INCLUDING, WITHOUT LIMITATION, ALL REASONABLE ATTORNEYS’ FEES, ARISING FROM OR RELATING TO (A) USE AND ACCESS OF THE SERVICES, BY YOU OR ANY PERSON USING YOUR ACCOUNT; (B) BREACH OF OR FAILURE TO COMPLY WITH THESE TERMS BY YOU OR ANY PERSON USING YOUR ACCOUNT; (C) VIOLATION OF THE LAW OR ANY THIRD-PARTY RIGHT BY YOU OR ANY PERSON USING YOUR ACCOUNT; AND (D) ANY ACTIVITY OTHERWISE RELATED TO USE OF THE SERVICES (INCLUDING NEGLIGENT OR WRONGFUL CONDUCT) BY YOU OR ANY PERSON USING YOUR ACCOUNT.

16. CONSENT TO RECEIVE ELECTRONIC COMMUNICATIONS

The communications between you and us use electronic means, whether through the Website or via email. For contractual purposes, you (a) consent to receive communications from us in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if it were in a writing.

17. GENERAL

These Terms, together with our Privacy Policy, each as may be amended from time to time, constitute the entire agreement between you and us regarding the Services. Neither the course of conduct between us nor trade practice shall act to modify these Terms. If any provision of these Terms is found to be illegal, invalid or unenforceable by a court of competent jurisdiction, such provision will be deleted from these Terms and the remaining provisions will continue with full force and effect. No failure to exercise, and no delay in exercising, on the part of either party, any right or any power under these Terms will act as a waiver thereof, nor will a single or partial exercise of any right or power under these Terms preclude further exercise of that or any other right under these Terms. These Terms, and any rights and licenses granted hereunder, may not be delegated, transferred or assigned by you, but may be assigned by us without restriction. Any purported delegation, transfer or assignment by you shall be null and void. These Terms and the relationship between you and us will be governed and construed in accordance with the laws of North Carolina, without regard to conflict-of-laws principles and you agree to submit to the personal jurisdiction and venue of the courts of North Carolina. If any provision for these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms will remain in full force and effect.

18. CHANGES TO THESE TERMS

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. Any changes to these Terms will become effective upon posting of revised terms.

19. QUESTIONS/CONTACT US

If you have any questions regarding these Term, you can contact us by:
Email: support@urbanskinrx.com
Mail: Urban Skin Rx, 8604 Cliff Cameron Dr., Suite 175, Charlotte, NC 28269, USA
Telephone: 980-221-1200 (US)

If you do not want to call a US number, please email us and let us know a convenient time and phone number to reach you on.