We want every glowgetter™ to have a great experience with our products!
Should you decide you would like to return a product purchased directly from our website, we offer a 60-day return/exchange policy. Please note that travel size products, travel kits, mini kits, and holiday or limited edition products are final sale and cannot be returned or exchanged.
Return requests received within:
0 – 30 days will be processed as a refund or exchange, with refunds back to your original form of payment.
31 – 60 days will be processed as an exchange or online credit only. Online credit does not have cash value and cannot be refunded.
The return window begins on the date you received your Urban Skin Rx® package according to carrier tracking information.
How to return:
You will need to request a return authorization. Returned merchandise received without a return authorization will not be refunded, credited or exchanged.
Please click here to begin your return authorization
Once we receive your package, a Customer Experience Representative will send you an email within 24 - 48 business hours with the status of your return. Refunds may take up to 10 business days to post to your account depending on your financial institution's refund policy. Urban Skin Rx® is not responsible for return postage, cost of insurance, or lost or undeliverable items. For any questions or concerns please contact us.
Our return portal currently does not support international returns. If you are an international shopper, please reach out to our support team directly for further instructions. Please note that because duties and taxes are collected by the governing country we cannot provide a refund on those expenses.
Did you purchase from one of our retail partners?
Any purchases made through an authorized partner should be processed per that partner’s return policy.
Need help finding the right products?
We offer FREE 30-minute virtual consultations with our licensed aestheticians! Schedule your session here.