Shipping Policies

Free Shipping

Free Ground Shipping on all domestic orders of $50 or more! (US States Only)

2-3 Day Shipping

FedEx Expedited Shipping is $11.99

Free International Shipping

Free International Shipping on orders of $149 or more, use Code: FREEWORLDWIDE

Questions

If you have questions about shipping, contact customer support via Live Chat

Our luxury, professional-strength skincare collection. These high-performance formulas were initially created by Rachel Roff, our founder and medical aesthetician, to use on patients at her medspa during professional treatments. This specific collection from Urban Skin Rx delivers blends of our highest levels of active ingredients formulated to address the most common concerns of diverse skin tones. Pro Strength by Urban Skin Rx is sold exclusively through our website (www.urbanskinrx.com) and other professional medspas around the world.

Award-winning clinical skin care for diverse skin tones
FREE SHIPPING on U.S. orders $50+ and Int’l orders $149+   Learn More

Urban Skin Rx Beauty Box

Up to an $80+ VALUE!

GLOW MORE FOR LESS

Sign up and receive a specially curated beauty box every season (4 times a year). Each box will contain surprises including full size products, new product launches and premium travel sizes. Get the box before it runs out!

What comes in the box? Each box will contain surprises including full size products, new product launches, and premium travel sizes.

When will I receive my first box? Your first subscription box will ship on June 15th.

When will I receive additional subscription boxes? Every subsequent subscription box will ship on the 15th of September, December, and March.

When will my card be charged for my first subscription box? You will be charged on the day you purchase your first subscription box. You WILL NOT be charged again on the ship date (June 15th).

When will my card be charged for additional subscription boxes? You will be charged on the 15th of the month in September, December, and March.

What if my address changes? Be sure to update your address within your Urban Skin Rx account before the 6th of the month your subscription box ships. You may also contact customer service to make changes to your address.

How can I cancel my subscription? Cancellation is simple. You can cancel your subscription within your Urban Skin Rx account. You may also contact customer service to cancel your order. Be sure to include your full name, order number, and email address associated with your subscription.

Can I get a refund on my subscription box? Unfortunately, we're unable to accept returns on the subscription box. We do our best to maintain a high product standard and exceed expectations with each box. With that comes steep discounts that we are unable to provide a refund.

For more information about your subscription box please visit our Auto Shipment FAQs

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