Return Policy

We want every glowgetter™ to have a great experience with our products.

Should you find that a product isn't work for you, we encourage you to contact us or schedule a FREE personalized consultation. Our in-house aestheticians are happy to advise on product selection and provide usage tips!

OUR RETURN POLICY

We accept returns for any reason within 30 days after order delivery.
Even if the product has been opened and used! Tier III Rewards Members ("Beauty Baddies") enjoy an extended return window of 60 days.

We accept returns for items purchased from UrbanSkinRx.com only.
If you purchased your products from another retailer, please contact them directly for return and exchange options. Returns are subject to the retailer's own return policy.

Customers are responsible for return shipping.
Mail-back instructions, if applicable, will be provided after the return request is submitted. Return shipping costs are covered by the customer.

We do not accept returns for:

• Subscribe & Save shipments: Products purchased as a subscription are considered final sale. If you're purchasing a product for the first time, we recommend the "one time" purchase option to experience the product and return if needed.
• Travel sizes, minis, travel kits, and mini kits
• Gift cards
• Any products notated as "Final Sale"
• Products purchased at a 40% or more discount

Store Credit versus Refunds
You can return your products for USRx® store credit, which includes an additional $5 to use on your next order (limit of one $5 bonus issued per order). Refunds are issued back to the original payment method.

Shipping charges are non-refundable.
Any shipping charges that were paid on the original order are excluded from your refund or store credit amount.

Processing Time
After your return request is submitted, please allow up to 5 business days for processing.

International Customers
If your order was shipped outside of the U.S., please note that because duties and taxes are collected by the destination country, we cannot refund those fees.

START A RETURN

USRx® reserves the right to determine return eligibility and make changes to this Return Policy at their sole discretion, without notice.