If I have dark marks and acne, do I use the Clear Skin Cleansing Bar or the Even Tone Cleansing Bar?
If you have dark marks, suffer from acne and have oily skin, use the Clear Skin Cleansing Bar. If you don’t suffer from oily skin or acne but have discolorations or want a brighter, more even-toned complexion, use the Even Tone Cleansing Bar. It is important to remember that all three of our cleansing bars help improve the look of uneven skin tone, so choose your bar based on your skin type.
Is it normal for my skin to feel irritated, red or peel after using this product?
No. If you are experiencing irritation, redness or peeling, it could be caused by a few other things: you may be scrubbing too hard with the sponge, your skin is too sensitive for this cleanser, you are using this product with too many exfoliating products and/or not giving your skin enough hydration. We recommend that you try our gentler cleansing options, Even Tone Gentle Gel Cleanser or LacticGlow Micropolish Resurface & Brighten Cleanser.
Can this be used on the body?
We recommend using the Clear and Even Tone Body Cleansing Bar for a full-body treatment.
Is there Sodium Hydroxide in your cleanser bars?
Sodium Hydroxide is commonly used in the soap making process to turn fats and oils into soap - a process called saponification. However, the amount of Sodium Hydroxide used in the soap manufacturing process is not the amount you end up with in the finished product. By the end of the soap making process, most of the sodium hydroxide has dissociated (broken up) and is no longer present in the final product. As a result, while we use Sodium Hydroxide as a raw ingredient in our manufacturing process, there is only a residual amount of Sodium Hydroxide present in our finished cleansing bars.
How can I keep my sponges clean?
These reusable sponges can be washed with laundry in a washing machine. We recommend washing them along with towels and letting them air dry. It is also important to let the sponge air dry after each use and not leave them inside the cleansing jar.
How long before I notice a difference in my skin?
Everyone’s skin is different, so the timeline can vary. Many people begin to see visible improvements in 6–8 weeks while some may notice changes sooner.
Why doesn’t this formula have hydroquinone?
We wanted a formula that can be used year‑round and is suitable for a wide range of routines. Hydroquinone is typically recommended for short‑term use, so we chose to create a hydroquinone‑free option that can be incorporated more flexibly.
Can I use this product with other serums?
Yes. This treatment can be used alongside your favorite Urban Skin Rx® serums, moisturizers, and treatments.
What is the difference between this new formula and the previous version?
The updated formula now features 5% Tranexamic Acid (increased from 3%) and has been optimized for enhanced formula stability, while continuing to improve the appearance of dark marks and uneven tone.
Are your products tested on animals?
No. We take pride in being a cruelty-free company!
If I took your skin quiz and this product wasn’t suggested, does that mean that I shouldn’t use this product?
Our product recommendations are tailored to common skin concerns and routine
preferences, but many people customize their regimen with additional products.
If you feel this treatment fits your needs, you’re welcome to incorporate it.
If you’d like personalized guidance, contact us and we’ll be happy to help.
I have questions about my skin, where can I get help?
Contact us and we would be happy to provide expert advice!