Get support by phone, email, chat, or schedule an in-person consultation at Urban Skin Solutions Medical Spa in Charlotte NC for $50 which can be credited back towards products.
Need answers to your questions immediately? Start a chat with us now or Visit our Instagram page to find answers to your questions
Email and Phone Support Hours
Phone Support: Monday - Friday 10:00 AM - 6:00 PM
Email Support: Monday - Friday 10:00 AM - 7:00 PM
Please note that emails sent on Friday after 7:00 PM EST, or on Saturday and Sunday will be returned by the end of the day on Monday.
If an email is sent after 7:00 PM EST Monday - Thursday, it will be answered the following business day.
Live Chat Support
Monday-Friday 10:00 AM - 7:00 PM EST and 8:00 PM - 11:30 PM EST
Saturday 9:00 AM - 5:00 PM and 7PM - 11:30 PM EST
Sunday 7:00 PM - 11:30 PM EST
For additional information on in person consultations and our medical spa in Charlotte NC, you may visit: urbanskinsolutions.com
Expedited Domestic Orders are shipped via Fedex for next day delivery by 4:30PM and are shipped to address within the United States (not including Alaska, Hawaii and U.S. Territories). Orders must be placed by 1:30PM EST in order to arrive the next business day. Orders placed on Saturday, Sunday or public holidays will be processed on the Monday or the next working business day.