FAQ's Old


Q: Is the Dry Skin Cleansing Bar really the best thing for my dry skin? A: Our ultra-moisturizing Dry Skin Cleansing Bar helps to relieve all types of dry, rough skin conditions, including eczema, psoriasis and hyper keratinized skin. It’s soothing, hydrating ingredients such as Lavender and Fennel oil promote cell regeneration and stimulates estrogen receptors which helps maintain firm skin tone. It’s even gentle enough for daily use.

Q: What is the best cleanser for my acned skin? A: Using our Clear Skin Cleansing Bar every a.m. and p.m. is what we recommend as the ultimate cleanser for acned or break-out prone skin. This product along with our acne treatment products will leave your skin calm and clear.

Q: If I have dark marks and scarring do I use the Clear Skin Cleansing Bar or the Even Tone Cleansing Bar? A: If you have dark marks and oily skin or acne use the Clear Skin Cleansing Bar. If you don’t suffer from oily skin or acne but have discolorations or want a brighter, more even toned complexion, use the Even Tone Cleansing Bar. It is important to remember that all 3 bars help with acne and discoloration so the bar needs to be chosen based on skin type. For example, someone with dry skin and acne/discoloration would pick the Dry Skin Cleansing Bar.

Q: How often should I use a mask? A: We usually recommend using a face mask at least once a week. However it can depend on what type of mask it is and what other products you are using at the time.  If it is a hydrating or healing mask like our Purifying Pumpkin Pore Mask, we recommend 2-3 times a week for usage. If it is a more exfoliating scrub we typically recommend 1-2 times a week. The Pumpkin Pore Mask is ideal for acne and clogged pores and the Pure Glow Pineapple Mask is ideal for dull, uneven skin tone, rosacea and anti-aging.

Treatment Pads

Q: What do the Clear and Smooth Pads do? A: Clear and Smooth Pads offer advanced exfoliation and age fighting benefits for rough skin texture, acne, and skin with large pores. These pads also offer maximum strength correction in sweeping away pore-clogging oils, blackheads and whiteheads, and helps prevent future breakouts. They are ideal for rough skin texture, acne, larger pores, and acne-prone skin types.

Q: What products are best for controlling oil or acne and breakouts? A: Cleanse with the Clear Skin Cleansing Bar morning and evening. After cleansing in the morning, follow with the Clarifying Gly Sal Pads 5% or 10% and then the Clarifying Complexion Protection SPF. At night, cleanse again with the Clear Skin Cleansing Bar and then apply the Clear Complexion Acne Serum. These products control oil and have astringent antibacterial fighting properties to help erase pimples.

Q: I'm on the acne regimen but my face keeps breaking out, why? A: Although our high-performance acne treatment products will help to control breakouts, they cannot get inside your body and completely stop breakouts. Remember that acne can be caused by hormonal fluctuations, stress, chronic illness and outside influences such as improper diet, smoking and certain medications.

Q: Since I started the products I’ve been getting more breakouts.  Is that normal? A: Yes that is normal. Many of our products contain exfoliants such as retinol, glycolic acid, salicylic acid, lactic acid, etc. These types of ingredients can help create a clearer complexion, unclog pores, and renew skin's texture, but sometimes this heavy exfoliation can cause a "purging phase" initially, where more breakouts actually occur. In other words, your skin is releasing toxins from underneath the surface and it may get worse before it gets better. This “purging phase” can last anywhere from 2-6 weeks typically.

Corrective Serums/Gels/Creams

Q: What does retinol do for my skin? A: Retinol is important for correcting any skin condition other than eczema and hypersensitive skin. It controls acne, reduces sun damage, helps to minimize fine lines, and fades dark marks. Retinol also promotes skin cell regeneration and increases collagen production.

Q: The products are making my skin dry and flakey; does that mean they are too strong? A: No not necessarily. Urban Skin Rx products containing Retinol or other acids can cause dryness, flaking of the skin, and/or sensitivity/irritation within the first 2-3 weeks. We recommend starting with an every other night application for these type of corrective products. As your skin becomes used to the ingredients you may proceed to nightly use.

Q: I have pitted acne scars, do any of your products help with that? A: Yes, our products can help pitted acne scarring to a certain degree. However, this type of scarring can be one of the most difficult to treat and in most cases, topical treatment is not enough. When our products are paired with skin care treatments such as microneedling; that is when best results can be achieved. The best products for pitted acne scarring that we carry would be the Clear and Smooth Retexturing pads, a retinol product, our TCA Medi Peel and our Hydrafirm serum to boost collagen levels

Q: Is hydroquinone safe? A: Yes! There is an abundance of research that shows hydroquinone is safe and effective for lightening dark marks and hyperpigmentation.  Hydroquinone works by inhibiting melanin production in order to correct and lighten dark marks, freckles, melasma and sun damage. When used as recommended and in alternation with other natural skin lightens such as Kojic Acid and Arbutin, Hydroquinone is very effective.

Q: Are parabens safe? A: Yes. The FDA found that parabens are safe for use in cosmetics, and it also says that, based on the weight of all the current scientific evidence, there is no reason for consumers to be concerned about the use of products containing parabens. Parabens are naturally occurring chemicals produced by vegetables and fruits.  In other words, there is no need to avoid cosmetic products containing parabens.

Q: Do you offer a Hydroquinone-free skin brightening serum? A: Yes, our Super C Brightening Serum offers a potent and soothing combination of Hydroquinone-free skin brighteners, exfoliants and natural antioxidants such as ascorbic acid and kojic acid. This serum should be used morning and evening for best results.

Q: What corrective product should I use to treat my uneven skin tone? A: We offer several tone correcting products from our Even Tone Cleansing Bar to our Even Tone Creams. It’s really important to use a whole system of products to help correct uneven skin tone. The result is clearer, brighter, even-toned, firmer skin. Begin with the Even Tone Cleansing Bar, followed by the Even Tone Day cream or Super C Brightening Serum and an SPF. At night use the Even Tone Cleansing Bar and the Even Tone Night Cream.

Q: Is there a daytime serum I can use to minimize the appearance of fine lines and wrinkles? A: Yes, HydraFirm is a unique Hyaluronic acid-based gel designed to increase collagen and elastin production, improve firmness and hydration, and reduce blotchiness and appearance of fine lines and wrinkles. Palmitoyl oligopeptide and Palmitoyl tetrapeptide-7, are short-chain amino acids that mimic fragments of human collagen, and are known to reduce the appearance of fine lines and wrinkles. HydraFirm is ideal for use under make-up, sunscreen or moisturizer, or as a light-weight moisturizer for combination or acne-prone skin. It can be used 2x daily and on the eyelids Super C Brightening Serum also helps to produce collagen and firm the skin.

Eye Products

Q: How do I get rid of the dark circles under my eyes? A: Our Vitaleyez-C Serum dual-action dark circle treatment is perfect for getting rid of dark under eye circles! Vitaleyez-C contains a combination of brighteners, peptides and flavonoids that target periorbital dark circles. A powerful combination of pigment-lightening ingredients such as Kojic acid ester, Arbutin, Rumex extract, Vitamin C and E, and Green Tea workin synergy to brighten under-eye skin.


Q: My skin is oily in some areas and dry in others. What’s the best daytime moisturizer for me? A: For your combination skin type our Active Daily Defense SPF 45 is a broad spectrum sunscreen containing natural micronized Titanium Dioxide and Zinc oxides. It is an excellent daily hydrator for someone with an active life style because product is water (80 min) and sweat (40 min) resistant. It’s also perfect for all skin types including sensitive skin. Non-pore clogging formula and offers ideal daily facial photo protection for normal to dry skin and combination skin types.

Q: What SPF daytime moisturizer is recommended for my dry, aged skin? A: Moisture-rich, super emollient Age Defying Mineral Moisturizer SPF 45 is what we recommend. It contains broad-spectrum natural micronized Titanium Dioxide and Zinc oxides. It protects delicate skin with fortified antioxidants as it reflects the sun's harmful UVA and UVB rays. This ultra-hydrating, Antioxidant-rich formula further helps to combat sign of aging as it fights free-radicals.

Q: What SPF daytime moisturizer is recommended for oily and acne-prone skin? A: The Clarifying Complexion Protection SPF 30 is a super lightweight, oil-free, broad spectrum moisturizing sunscreen recommended for Oily/ Acneic skin types to help protect against harmful sun exposure. Daily use will help control future breakouts and overactive sebaceous glands, protect skin tone, and help heal and prevent acne scars. Leaves skin smooth and hydrated with no greasy residue. This glycerin-based formula contains natural SPF micronized zinc oxide.

Do I need to use an SPF in the winter or if it’s cloudy out? A: Yes, a sunblock must be applied every morning as the final step in any skin care regimen. Many people think they don’t need sunscreen on overcast days or for brief stints in the sun, but for the ultraviolet rays that damage your skin, a little cloud cover means nothing. UV light penetrates clouds with ease, so you need protection even on cloudy days.

Q: I know I need a nighttime moisturizer, but I don’t want to apply a rich cream on my combination skin type. What do you recommend? A: HydraFirm Serum is a great nighttime moisturizer for oily and acne prone skin. In addition to niacinimide and green tea it contains Kojic acid and Salycilic acid. This can be used following any USRx treatment pad.

Q: What night cream is recommended for eczema? A: The Aloe Cort Calming Cream relieves tightness, reduces flaking, peeling and redness due to eczema. This soothing aloe based product with Hydrocortisone is designed to relieve the pain and itching of dry, irritated skin. Calms inflammation, hydrates, and prevents moisture loss. It is excellent for eczema prone as well as sunburned skin. Do not use for more than 10 days in a row.

Body Care

Q: Do you offer an anti-aging body lotion or cream? A: Yes, our Skin Renewal Lotion is a high potency 15% glycolic acid anti-aging cream which exfoliates skin, revealing brighter, smoother more youthful looking skin. It also treats Keratosis Pilaris.

Q: Do you offer Body care products for uneven skin tone, scarring, or sun damaged skin? A:  Yes, our Skin Renewal Lotion is a high potency 15% glycolic acid anti-aging cream which exfoliates skin, revealing brighter, smoother more youthful looking skin. We also suggest using our Even Tone Cleansing Bar and Even Tone Cream. If it’s a body part that gets exposed to sun you should use our Active Daily Defense SPF every morning.  

Q: Do you offer any body products that help lighten my more sensitive or private areas? A: Yes, the Intimate Area Lightening Complex combines three powerfully effective, yet gentle skin brightening agents to reduce melanin (pigment) formation. Specifically designed for lightening of the bikini line, anal area, nipples, and scrotum, this product will show amazing results with regular and continued use


Q: I have acne but my skin is dry what products should I use?  A: The Dry Skin Cleansing has mildly antiseptic, soothing hydrating ingredients that make it gentle enough for daily use by anyone with dry skin. Excellent for dry skin and acne prone skin/clogged pores. This cleansing bar works well with our Clear Complexion Acne Serum to further prevent breakouts and fight inflammation or cystic acne. Make sure to also use the moisture-rich, super emollient Age Defying Mineral Moisturizer SPF 45 for sun protection and a night time moisturizer like the Hydrabalance.

Q: Do I need a complete regiment to see results? A: Not necessarily. It is very possible to see results with just 1-2 products. However, best results are seen when a whole regiment of 4-5 products is used consistently morning and night. This would include a cleanser, a treatment pad/serum, a sunblock, correction cream and a night time moisturizer or weekly scrub.

Q: Can I get facial treatments while using the products? A: Yes you can. Best results are usually seen when combining topical skin care products with facial treatments. Always consult with your physician or medical esthetician first to make sure you are following the proper instructions.



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